Privacy

Welcome to Dream Lash, your trusted space for beauty and care of your eyelashes in Valencia. We appreciate your interest and your visit to our website.

As a self-employed individual operating Dream Lash, I am firmly committed to complying with current personal data protection legislation to ensure the privacy, secrecy, and security of our clients' personal data by applying appropriate technical and organizational measures.

This Privacy Policy aims to inform you about the processing of your personal data when accessing, browsing, and using the services offered on the Website, as well as about the security measures adopted and how to exercise your rights.

Personal data will only be obtained for processing when they are adequate, relevant, and not excessive in relation to the purposes for which they have been collected.

Below, and in compliance with current personal data protection regulations, we provide you with the following information:

The data controller of your data is Elena Sánchez Membrives, operating under the commercial name Dream Lash, located at Carrer del Moli de la Marquesa 14, Valencia. You can contact me via email at elena.dreamlashes@gmail.com or by phone +34 614-110-741.

For any queries or requests related to data protection, including ARCO rights (Access, Rectification, Cancellation, Opposition), you can contact through the following email: elena.dreamlashes@gmail.com. I will respond to your request within a maximum of 30 calendar days from its receipt.

For the purposes of this Policy, the following terms shall have the meaning indicated:

• 'Personal Data': any information about an identified or identifiable natural person.
• 'Data Controller': A natural person who, alone or jointly with others, determines the purposes and means of processing data.
• 'Data Subject-Client': Any identified or identifiable natural person whose personal data is processed.
• 'Data Processing': Any operation or set of operations performed on Personal Data such as collection, recording, organization, use, communication, deletion, or destruction.

Our processing purposes include: (1) Manage your service requests, inquiries, and appointment bookings; (2) Send information about promotions and news related to Dream Lash (requires your specific consent); (3) Provide eyelash care and maintenance tips; (4) Analyze statistics and continuously improve our services and user experience.

The data we process include: Contact details (email, phone); Identification data (name, surname); Booking data (appointment date, time, service type, and preferences); Service history (previously contracted services). We do not process sensitive or special category data without your explicit consent.

The processing of your data is based on your consent when requesting our services and accepting this privacy policy. Consent for marketing and commercial communications is separate and voluntary. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Your data will be preserved for the time necessary to fulfill the purposes for which they were collected and to attend to possible responsibilities derived from this processing. Generally, we will maintain your data while you are a Dream Lash client, and subsequently only if required by law. You may request the deletion of your data when no longer necessary. Answers to the “Discover your path” questionnaire and any contact details you provide in it are kept for 12 months from submission and are then deleted automatically.

We will not transfer your data to third parties without your express consent, except when necessary to provide the requested service or by legal requirement. However, we use Google Analytics for statistical analysis, which involves transferring data to Google LLC's servers located in the United States. These transfers are carried out in accordance with the protection mechanisms established under the GDPR (Standard Contractual Clauses). For more information about how Google processes your data, please consult their Privacy Policy at google.com/policies/privacy. Answers to the “Discover your path” questionnaire are sent by email to the data controller so that your enquiry can be answered.

You have the right to exercise the following rights regarding your personal data. To exercise them, you can contact elena.dreamlashes@gmail.com or in writing to Carrer del Moli de la Marquesa 14, Valencia. I will respond within a maximum of 30 calendar days.

• Right to access your personal data (Access).
• Right to request correction of inaccurate data (Rectification).
• Right to request deletion of your data (Cancellation).
• Right to limit or oppose the processing of my personal data (Limitation/Opposition).
• Right to data portability in structured format.
• Right to withdraw your consent at any time, without affecting the lawfulness of prior processing.
• Right to file a complaint with the Control Authority: Spanish Data Protection Agency (AEPD, www.aepd.es) if you consider that the processing does not comply with regulations.

I reserve the right to modify this privacy policy to adapt it to legislative or jurisprudential novelties, as well as to industry practices. In such cases, I will announce on this page the changes introduced with reasonable anticipation of their implementation.